Blog

Get access to small business knowledge and inspiration – straight to your inbox.

How to Boost Auto Repair Shop Loyalty by Selling Value Packages

Customer retention is a major pain point for auto repair shops today. While it is hard enough to attract new business, keeping customers coming back is a different beast.

Drive Patient Satisfaction With Your Front Office Staff

The front office staff at your dental practice has enormous potential to impact patient satisfaction. They are the first people your patients talk to when they walk into your practice and the last people they see when they walk out. Because of this, it is crucial that you focus on creating the...

5 Smart Ways to Keep Your Contacts Engaged

Nurturing customer relationships is crucial for the growth of any business. That said, many small businesses get distracted with spending too much time, money and effort recruiting new customers at the expense of the ones they already have. Companies should focus on retaining their existing...

4 Customer Service Hacks for Getting More Five-Star Reviews

In the information age, small businesses cannot afford to ignore what people post about them on the Internet. Most consumers today turn to online reviews before they can commit their hard earned money to buy any particular product or service. In fact, BJCBranding revealed that 97 percent of...

5 Secrets That Will Keep Customers Coming Back for More

Keeping customers interested in your small business can be easier said than done. In today’s business world, it’s become more common for companies to focus their energy on more than just  attracting new customers. Now, small businesses must focus on retaining the customers they already have....

Top 4 Benefits of Marketing Automation for Small Businesses

There is a new kid on the block known as marketing automation. It is a product that automates routine marketing tasks and makes targeting and capturing leads easier than ever. Marketing automation frees up time for you to focus on other important things, all while still running a successful...

5 Best Practices to Build Customer Loyalty for Your Small Business

Brand advocacy is one of the most powerful elements for growing a business. Whether through word of mouth, social media or online reviews, what a customer says about your product or service is oftentimes more effective than traditional business-led marketing methods. As a small business,...