Get access to small business knowledge and inspiration – straight to your inbox.

9 Tips for Optimizing Your Google My Business Listing

Google My Business listings provide local businesses with the power to manage how their business appears on Google Search and Google Maps by allowing them to claim a business listing. Google My Business is a priceless (both literally and figuratively) tool for local businesses of all industries.

The Truth About How Online Reviews Impact Local SEO

Word of mouth has always been one of the most powerful channels for sales and business growth – but times are changing. Consumers are now shifting their attention to the internet, and online reviews have quickly become the new word of mouth.

Are Your Online Reviews Leaving Opportunities on the Table?

Whether you're a new business owner or a well-established, thriving brand, customer reviews remain the lifeblood of your online sales and marketing efforts. Regardless of how well you advertise your products and services, word of mouth from your current customer base still holds an extremely high...

4 Ways to Generate Online Reviews with Digital Marketing

Do you know what customers are saying about your brand online? If they're not already talking, are you encouraging them to do so? Decades ago, the success of a small business was dependent on word-of-mouth referrals. Today, however, online reviews are among the most powerful factors when it comes...

The Right Way to Respond to Negative Reviews

When running a small business, online reviews can be a valuable resource for your business’ growth. But every now and then you may receive a review that is less than perfect. While it’s easy to become discouraged or even angry at the sight of a bad review about your company, it’s important not to...

4 Customer Service Hacks for Getting More Five-Star Reviews

In the information age, small businesses cannot afford to ignore what people post about them on the Internet. Most consumers today turn to online reviews before they can commit their hard earned money to buy any particular product or service. In fact, BJCBranding revealed that 97 percent of...